Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and InvoToday, a business operated from British Columbia, Canada (“InvoToday”, “we”, “us”, “our”). They govern your access to and use of the InvoToday service, including the application at app.invotoday.com, related websites, APIs, mobile access, documentation, and support (together, the “Service”).

By creating an account, clicking to accept, or using the Service, you agree to these Terms, to our Privacy Policy, and to our Refund Policy, each incorporated by reference. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” and “Customer” refer to that entity. The Service is offered for business use only and is not directed to consumers or to persons under 18.

If you have signed a Master Services Agreement or order form with us, that agreement controls to the extent it conflicts with these Terms. If you do not agree to these Terms, do not use the Service.

1. The Service

InvoToday is a multi-tenant business software platform that helps businesses manage sales and purchasing documents, customers and vendors, inventory, cash, general-ledger accounting records, customer relationships, human-resources records, point-of-sale transactions, tax configuration, electronic invoicing, and branded PDF documents. Features vary by subscription plan and by the modules you enable, and will change over time as we improve the product.

We may add, modify, or discontinue features at any time. We will use commercially reasonable efforts to avoid material degradation of core functionality for paid customers during a paid term, but we do not guarantee that any particular feature will remain available, and we do not guarantee uninterrupted or error-free operation of the Service.

2. Not professional advice

The Service is a software tool, not a professional adviser. Nothing in the Service — including tax calculations, tax profiles, general-ledger postings, financial reports (such as trial balances, profit-and-loss statements, or balance sheets), electronic-invoice submissions, document templates, or AI-generated content — constitutes legal, tax, accounting, audit, bookkeeping, or other professional advice, and no professional-client relationship is created by your use of the Service.

Automated conveniences such as default charts of accounts, automatic ledger postings, tax-rate presets, and report layouts are configurable starting points only. You are solely responsible for reviewing all outputs with your own qualified accountant, tax agent, or lawyer; verifying that documents, ledgers, and filings are accurate and complete; and complying with the tax, accounting, invoicing, employment, and record-keeping laws that apply to your business in every jurisdiction in which you operate. We are not liable for penalties, assessments, interest, fines, or losses arising from the content of your records or filings.

3. Accounts, registration and seats

To use the Service you must:

• provide accurate, complete registration information and keep it up to date;
• keep account credentials confidential and use any available two-factor authentication prudently;
• ensure every person you invite to your workspace complies with these Terms; and
• notify us promptly at sales@invotoday.com if you suspect unauthorized access.

You are responsible for all activity under your account and the accounts of users you invite, except to the extent caused by our failure to maintain reasonable security. Paid subscriptions are charged per seat; a seat is one named user with their own login and may not be shared. Subscriptions are subject to a minimum seat count as shown at checkout. The application may enforce seat limits, including preventing activation of users beyond your purchased seats.

4. Trials

Free trials run for the period stated at sign-up, may be subject to feature, seat, and record limits (including a “Generated by InvoToday.com” attribution on PDFs), and are provided as is without any warranty or support commitment. We may modify, limit, suspend, or terminate trials at any time. If you do not purchase a subscription, we may suspend the workspace at the end of the trial and delete trial data after a reasonable retention period. Export anything you need before the trial ends.

5. Fees, billing and taxes

Fees, billing cycle, currency, and seat counts are those shown at checkout or in your order form. Unless stated otherwise:

• subscriptions renew automatically for successive periods until cancelled;
• adding seats mid-cycle is charged from the date of the change; seat reductions and plan downgrades take effect as described in the application and do not entitle you to refunds or credits for the current period;
• fees are exclusive of all taxes, levies, duties, and withholdings, which are your responsibility;
• payments are processed by our payment processor (currently Stripe); we do not store full card numbers; currency conversion and any display in your local currency is performed by the payment processor and exchange differences are not refundable;
• we may change pricing with at least 30 days’ notice, effective from your next billing period; and
• all fees are non-refundable except as expressly set out in our Refund Policy or required by law.

If a payment fails or is overdue we may suspend or limit your workspace after notice, and reactivate it when payment is received. You are responsible for chargeback and collection costs caused by unjustified payment disputes.

6. Customer Data

You retain all rights in the business data, personal data, documents, files, and other content you or your users submit to the Service (“Customer Data”). You grant us a worldwide, non-exclusive license to host, copy, process, transmit, display, and back up Customer Data solely to provide, secure, support, and improve the Service and as permitted by our Privacy Policy and Data Processing Addendum.

You represent and warrant that:

• you have all rights and consents necessary to submit Customer Data, including personal data of your own customers, vendors, and employees;
• your use of the Service and your Customer Data comply with applicable laws, including privacy, tax, e-invoicing, and employment laws;
• Customer Data does not infringe third-party rights; and
• information in the documents you issue is accurate.

We perform routine backups for disaster recovery, and the application provides export and tenant backup tools. Backups are not a substitute for your own record-keeping. You are responsible for maintaining independent copies of records you are legally required to keep, and for exporting Customer Data before your subscription ends. Restore assistance is provided on a commercially reasonable, best-efforts basis.

7. Electronic invoicing and government submissions

Where the Service transmits documents to government or quasi-government platforms (for example Malaysia’s MyInvois system operated by LHDN), we act solely as a technical conduit transmitting data you provide, under credentials, certificates, and taxpayer identifiers that you supply and control. You remain the taxpayer and issuer of record. You are solely responsible for the accuracy and completeness of submitted documents, for meeting statutory deadlines, for verifying acceptance or rejection, and for any consolidation, cancellation, or correction rules that apply to you. We do not warrant that any government platform will be available, that submissions will be accepted, or that the Service satisfies the e-invoicing requirements of your jurisdiction, and we are not liable for penalties or losses arising from rejected, late, incorrect, or missing submissions.

8. AI features

AI-assisted features are optional and, where enabled, work as follows:

• they use an API key that you supply for your own account with a third-party AI provider (such as OpenAI or Anthropic); your use of that provider is governed by your agreement with them, and their usage charges are billed to you by them;
• text you type into AI features, drafts the AI produces, and documents you upload to the AI knowledge base are sent to your chosen provider under your key;
• AI output may be inaccurate, incomplete, or inappropriate. AI features only draft text and pre-fill forms for your review; they do not save records autonomously. You must review all AI output before relying on it, and you are solely responsible for content you save or send; and
• we may modify or withdraw AI features at any time and provide them without warranty of any kind.

9. Third-party services and integrations

The Service interoperates with third-party services, including payment processing, hosting, email delivery, accounting integrations (such as Intuit QuickBooks Online), government e-invoicing platforms, and AI providers. Integrations you enable are authorized by you, exchange data at your direction, and are governed by the third party’s own terms and privacy policy. We are not responsible for third-party services we do not control, for their availability, or for changes they make that affect an integration.

10. Acceptable use

You agree not to, and not to permit anyone to:

• use the Service unlawfully, fraudulently, or to harm others, including issuing false or misleading invoices or records;
• attempt unauthorized access to the Service, other tenants’ data, or our systems, or probe or test their vulnerability without our written consent;
• reverse engineer, decompile, or extract source code except where a right to do so cannot be excluded by law;
• interfere with the integrity or performance of the Service, impose an unreasonable load, or circumvent usage, seat, or plan limits;
• upload malware or malicious code, or use the Service to send spam;
• resell, sublicense, or provide the Service to third parties as a service bureau except as we expressly authorize in writing; or
• use the Service in violation of applicable export-control or sanctions laws, or if you are on a sanctions list of Canada, the United States, the European Union, or the United Nations.

We may investigate suspected violations and suspend or terminate access where we reasonably believe misuse has occurred, with notice where practicable.

11. Intellectual property; feedback

The Service — including software, design, templates, branding, documentation, and underlying technology — is owned by InvoToday or its licensors. Except for the limited rights expressly granted, no rights are transferred to you. You may not use our name, logo, or trademarks without our prior written consent. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

12. Confidentiality and security

Each party will protect the other party’s non-public information with at least reasonable care and use it only in connection with the Service. We maintain administrative, technical, and organizational safeguards designed to protect Customer Data, as described in our Security & Cyber Liability Statement, and we process personal data in accordance with our Data Processing Addendum. No system is perfectly secure, and we do not guarantee that Customer Data will never be accessed or disclosed without authorization.

13. Suspension and termination

You may cancel your subscription at any time through the application or by contacting us; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access, with notice where practicable, if: you materially breach these Terms; your use poses a security, legal, or reputational risk; fees are overdue; the law requires it; or a free workspace has been inactive for an extended period.

After termination or expiry, we will make Customer Data available for export for at least 30 days (except in cases of fraud or unlawful use), after which we may delete it from production systems, with residual copies purged from backups in the ordinary rotation cycle. Sections of these Terms that by their nature should survive (including fees owed, disclaimers, limitations of liability, indemnities, and governing law) survive termination.

14. Disclaimers

THE SERVICE, INCLUDING ALL TRIAL, BETA, AND AI FEATURES, IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT DOCUMENTS, LEDGERS, REPORTS, TAX CALCULATIONS, OR E-INVOICE SUBMISSIONS GENERATED THROUGH THE SERVICE WILL SATISFY THE LEGAL, TAX, ACCOUNTING, OR REGULATORY REQUIREMENTS OF ANY JURISDICTION.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL INVOTODAY, ITS OWNER, AFFILIATES, EMPLOYEES, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, OR FOR TAX PENALTIES, ASSESSMENTS, INTEREST, OR FINES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). THESE LIMITS APPLY COLLECTIVELY TO ALL CLAIMS AND WILL NOT BE ENLARGED BY MULTIPLE CLAIMS. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud or for death or personal injury caused by negligence.

You acknowledge that the fees reflect this allocation of risk, and that we would not provide the Service at these fees without these limitations.

16. Indemnification

You will defend, indemnify, and hold harmless InvoToday and its owner, affiliates, employees, and agents from and against all claims, damages, losses, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Data; (b) your use of the Service, including documents you issue, filings and e-invoice submissions you make, and ledgers and reports you rely on; (c) your breach of these Terms or of applicable law; or (d) disputes between you and your own customers, vendors, employees, or authorities.

17. Governing law and disputes

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts located in British Columbia, Canada have exclusive jurisdiction, and each party irrevocably attorns to them; provided that we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property or the security of the Service.

Before filing a formal claim, you agree to contact us at sales@invotoday.com and work with us in good faith for at least 30 days to resolve the dispute informally. To the extent permitted by law, each party waives any right to a jury trial and to participate in a class or representative action; claims may be brought only in an individual capacity. Any claim must be brought within one (1) year after the cause of action accrues, unless a longer period is required by law.

18. Changes to the Service and these Terms

We may modify these Terms from time to time. When we do, we will update the version number and effective date above and, for material changes, give notice through the Service or by email at least 14 days before the changes take effect. Continued use after the effective date constitutes acceptance. If you do not agree to a material change, your remedy is to cancel before it takes effect.

19. General

• Entire agreement: These Terms, the Privacy Policy, the Refund Policy, the Data Processing Addendum, and any order form are the entire agreement about the Service and supersede prior discussions.
• Order of precedence: a signed Master Services Agreement or order form > these Terms > policies incorporated by reference.
• Severability: if a provision is unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of assets.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control (including outages of hosting, payment, telecommunication, or government platforms; acts of God; war; labour disputes; or changes in law), except your payment obligations.
• No waiver: failure to enforce a provision is not a waiver.
• Notices: we may give notice via the Service or to your account email; notices to us go to sales@invotoday.com.
• Independent contractors: nothing creates a partnership, agency, or employment relationship.
• Language: these Terms are drafted in English; translations are provided for convenience only and the English version controls.

20. Contact

InvoToday — British Columbia, Canada
Email: sales@invotoday.com
Website: www.invotoday.com