Refund Policy

This Refund Policy is part of the InvoToday Terms of Service and explains when payments to InvoToday are and are not refundable. It reflects a simple principle: the free trial exists so you can fully evaluate the Service before paying.

1. Try before you buy

Every workspace starts with a free trial. During the trial you can test the features that matter to you, invite users, and confirm the Service fits your business. Nothing is charged until you deliberately purchase a subscription. Because of this, purchases are considered informed decisions, and fees are generally non-refundable.

2. Monthly subscriptions

• Monthly fees are charged at the start of each billing period and are non-refundable, including for partial months.
• If you cancel, your subscription stays active until the end of the paid period, and no further charges are made. We do not refund or credit the remaining days of a cancelled period.
• Removing seats or downgrading takes effect as described in the application and does not generate a refund or credit for the current period.

3. Annual subscriptions

• If this is your first annual purchase and you cancel within 14 days of the initial payment, we will refund that payment in full on request.
• After 14 days, and for all annual renewals, annual fees are non-refundable. We send renewal reminders to the billing contact before charging, and you can cancel renewal at any time before the renewal date.

4. What we always put right

Regardless of the rules above, we will promptly refund or credit:

• billing errors — amounts charged contrary to your plan, seat count, or order form;
• duplicate charges for the same period; and
• anything else required by applicable law. Nothing in this Policy limits mandatory statutory rights that cannot be waived.

5. What is not refundable

• Fees for periods in which the Service was available, regardless of how much you used it.
• Charges resulting from your failure to cancel before a renewal date.
• Currency-conversion costs, exchange-rate differences, or bank and card fees; amounts shown in your local currency are conversions performed by our payment processor.
• Taxes remitted to authorities on your behalf.
• Fees for custom work (for example custom print-layout amendments billed hourly) once the work has been performed or delivered.

6. How to request a refund

Email sales@invotoday.com from your account email with your workspace name, the charge date and amount, and the reason. We respond within 5 business days. Approved refunds are issued to the original payment method through our payment processor and typically appear within 5–10 business days, depending on your bank.

7. Chargebacks

Please contact us before disputing a charge with your card issuer — almost every billing issue can be resolved faster directly. If a chargeback is filed on a charge that complies with your plan and these policies, we may suspend the workspace while the dispute is open and recover reasonable costs of responding to unjustified disputes.

8. Discretion and changes

We may, at our sole discretion, issue goodwill refunds or credits in circumstances not covered above; doing so once does not create an obligation to do so again. We may update this Policy as described in the Terms of Service; the version in effect at the time of a charge governs that charge.